FAQ

1. Do you offer free shipping?

Yes. We offer FREE shipping on all orders within the United States. There is no minimum purchase required.

2. Do you ship internationally?

No. At this time, Steigerwald Shop only ships within the United States.

3. How long does order processing take?

Orders are processed within 3–4 business days, excluding weekends and holidays.

4. How long does shipping take?

Shipping typically takes 5–6 business days after processing.

Estimated total delivery time: 8–10 business days.

5. Can I cancel my order?

Yes. Orders can be canceled within 24 hours of placement if processing has not started.

6. What is your return policy?

We accept returns within 7 days of receiving the product, provided the item is unused and in original condition.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

8. When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).

10. What if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of the item and packaging. We will resolve the issue promptly.

11. How do I track my order?

Once your order ships, you will receive an email with a tracking number.

12. Can I change my shipping address?

Address changes are allowed within 24 hours after placing the order.

13. What payment methods do you accept?

We accept secure online payments through trusted payment processors.

14. Is my personal information safe?

Yes. We use secure systems and encryption to protect your personal data. Please see our Privacy Policy for details.

15. How do I contact customer support?

📞 Phone: 863-555-33935
📧 Email: contact@aromvia.store